Privacy Policy
Welcome to The Hart of Health. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website and purchasing our digital products, you agree to the terms outlined in this policy.
1. Who We Are
The Hart of Health (“we”, “us”, “our”) is dedicated to providing digital health products and coaching services. This policy applies to all users of our website, [insert website URL].
2. Information We Collect
When you purchase our digital products, we collect certain personal information to process your order and provide the best possible service.
a. Types of Information Collected
- Personal Information: This may include your name, email address, phone number, and billing information.
- Transaction Data: Information related to your purchase, such as product details, purchase date, and payment method.
b. How We Collect Information
- Direct Collection: When you make a purchase, fill out a form, or communicate with us via email.
- Automatic Collection: Certain information, such as your IP address and browsing data, may be collected automatically when you use our website.
3. How We Use Your Information
We only collect information that is necessary to provide our services and fulfil our contractual obligations to you.
a. Purposes of Use
- To process transactions and deliver digital products.
- To communicate with you regarding your purchase or respond to any enquiries.
- To improve our website and services through analytics (aggregated data that does not identify you personally).
4. Sharing of Your Information
Your privacy is of utmost importance to us. We do not sell, rent, or share your personal information with third parties, except where required by law or necessary for the provision of our services.
a. Third-Party Service Providers
We may use third-party services (such as payment processors) to facilitate transactions. These service providers have their own privacy policies and are required to protect your information.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. This includes:
- Encryption of sensitive information during transmission.
- Secure storage of data using industry-standard security protocols.
- Regular security audits to ensure compliance with data protection standards.
6. Your Rights Under POPIA
As a South African resident, you have certain rights regarding your personal information under the Protection of Personal Information Act (POPIA).
a. Your Rights Include:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
- Right to Deletion: You can request that we delete your personal information when it is no longer needed for the purposes for which it was collected.
- Right to Object: You may object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at [insert email/contact form link].
7. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
- Transaction Data: Retained for accounting and legal compliance for up to 5 years.
- Contact Information: Retained as long as needed for customer service or legal obligations.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience. These cookies do not collect personally identifiable information and are used solely for analytical purposes.
- Essential Cookies: Necessary for the functioning of our website.
- Analytics Cookies: Used to gather data on website usage for improvement purposes.
You can disable cookies in your browser settings, but this may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
We are committed to resolving any privacy-related issues promptly and transparently.
Last Updated: 11 November 2024